Course Description

Diploma in Computer Systems Support (Advanced) is an NZQA approved level 7 qualification. This qualification consists of National Diploma in Computing (level 5) plus 15 papers at level 7 designed to provide sufficient for students to qualify for Microsoft Certified Software Engineer (MCSE), or Microsoft Certified IT Professional (MCITP).

Aims of the Course

To provide a full industry-acceptable qualification for beginning support personnel in the IT industry, with specialisation on networking, specifically Microsoft network engineering. (MCSE, MCITP)

Student Outcomes

Students will acquire:

• Effective group and communication work skills
  
• Understanding of all aspects of networks (infrastructure, security, software, design, etc)
  
• Understanding of the role and ethics of the IT professional
  

Students will enter the IT work-force as:

• Trainee engineers
  
• Network design specialists
  
• Network support engineers
  
• Infrastructure support personnel
  

Entry Requirements

International students over 16 years should have IELTS score of 5.5 or the completion of an equivalent course of study approved by ICA. Entry at level 7 is IELTS 6.0. All students will receive a one on one interview with the program manager.

Students wishing to enter level 7 directly must show one of

• National Diploma in Computing level 5
  
• CompTIA certification (A+, Network+)
  
• Microsoft Certification  (to Desktop Fundamentals)
  
• Previous educational experience at level 7 in a computer-related industry
  

Structure of the Course

• takes 74 weeks to complete
  
• 8, 8-week semesters, with a one-week break between semesters for re-sit if necessary.
  
• Students are expected to attend classes for 20 hours per week, and to engage in 15 hours self-directed study outside those times.
  
• Each day’s work will comprise introductory lectures (9-12) followed by a 2-3 hour practical session
  
• Laptop computers are provided for the self-directed study.
  
• Course topics available on request.
  

Course Features

Students will be provided with a lap-top computer, complete with Microsoft software for the course, free of charge.

Students enrolling on the full two-year course are given the computer.

Course is latest technology, using current Microsoft and CompTIA materials

Server and workstations provided for student use.

ICA is a Microsoft Advanced Academy, with all the benefits which accrue from that relationship.

• On-line learning material and support
  
• Use of all Microsoft software
  
• 24/7 textbook resource
  
• E-learning from Microsoft
  

ICA is also a Prometric testing site, and can assess students for most industry-standard qualifications, including Microsoft, and CompTIA certification (which is taught within the class)

Employment Prospects

Graduation with the Diploma in Computer Systems Support (Advanced) prepares a student for employment at an entry level in:

• IT-related businesses
  
• Retail IT stores
  
• Entry level support in larger businesses
  
• IT Help desk support
  
• Trainee engineers Network design specialists
  
• Network support engineers
  
• Infrastructure support personnel
  

There is a staff shortage in these areas. Students who have completed the Industry Certification as well as the Diploma in Computing will most likely get preferential interviews.